Frequent questions

We have an express repair service (estimated time 1 hour or less) for quick issues such as basic cleaning, welding, trimming, engraving and adjustments. And we also have a specialized service (it can take from a couple of hours to two or three days of work) where modifications are made (as long as the piece allows it) such as deep cleaning or complete service where, in addition to basic cleaning, performs a general review to determine the condition of the piece, polishing and polishing, setting stones, rhodium plating on white gold pieces, modification of settings on rings, embossed name on bangles, replacement and making of clasps for chains and bangles.

Nowadays there are different methods to know our ring size, from applications on our mobile devices to measurement tables and equivalences for reference. If you have the opportunity, we always recommend visiting your trusted jewelry store to confirm the size. Remember that we are your accomplices in that special moment, which is why our engagement rings include the first size adjustment at no additional cost so you don't have to worry about the size and keep the surprise.

We can customize any type of jewelry piece, the first step in our manufacturing process is to generate a digital design from the client's idea or reference, once the design is approved we continue our manufacturing process. We have the best precision technology for the manufacture of our jewelry, highly trained workforce and the highest quality raw materials.

We have interest-free monthly payments only on list prices with participating credit cards. 6 and 12 months without interest with BBVA credit cards, 6 and 9 months without interest with the rest of the credit cards. We also have a 1, 2 or 3 month layaway system depending on the value of the piece and payment method.

The time can vary from 24 hours to 1 or 2 weeks depending on the delivery area, since the parcel service outside the main municipalities considers the surrounding territories as remote areas in which it does not deliver every day.

Of course, you can make an electronic transfer or bank deposit. Once payment is confirmed, we proceed to make your sales note, order or section as the case may be. Immediately afterwards we will send you a digital copy of the note to your email, with which you can collect your product in our store.

One way to keep our jewelry in good condition is to keep it away from any abrasive product such as chlorine from swimming pools, avoid bathing with it so that dirt from soap residue does not accumulate or stick to it, do not apply body cream, antibacterial gel or perfume directly.
Washing our pieces with degreasing soap and warm water is a quick and easy way to keep them clean. You can brush between difficult areas, rinse and then dry with a microfiber at the end for a better result. All our pieces have a basic cleaning service at no cost, it takes 15 to 20 minutes and you can bring them whenever you like.

We will gladly help you throughout the purchasing process, which begins with an advisory session by an expert GIA gemologist. We will explain the importance of each of the characteristics such as the 4C's (Color grade, Clarity grade, Cut grade, Carat weight) and some things such as the importance of knowing if there is a difference between a natural diamond and a laboratory diamond? What relevance does an international certificate have? All of this will help us balance our engagement ring and thus obtain the best cost-benefit ratio.

Of course, we have a wide variety of jewelry in different styles for men which includes chains, bangles, rings, pendants, etc. Likewise, our custom piece manufacturing service also covers the men's jewelry segment.

The ability to generate any design gives us the ability to create commercial lines, seasonal lines, exclusive designs or to commemorate a special event or date, taking them from a render to reality.

At the moment we only have a small catalog that we manage by WhatsApp, this as a reference to our most popular models in engagement rings, rings and churumbelas. The particular issue of line jewelry is difficult to generate a catalog since they are generally unique pieces and we cannot know when they may be back in stock.

No, the only way to guarantee the quality and integrity of a part is to manufacture it under our manufacturing quality standards. Sometimes due to lack of knowledge, other times due to having a “saving” in operating costs, some manufacturers may use low quality raw materials and this would only result in a problem, loss of time when repairing external errors in addition to creating distrust in our customers.

Our diamond engagement rings have an international certificate prepared by laboratories such as GIA, IGI, GCAL, etc. Totally impartial institutions that are only dedicated to graduating and endorsing the characteristics and not selling them. In the case of lighter weight diamonds such as those in promise rings or some churumbelas that are not usually graded in a laboratory for commercial reasons, they are acquired and carefully selected by our expert GIA gemologist who, if the client so requests, generates a certificate. endorsing the characteristics of the diamonds in the piece. Our sales note is the certificate of authenticity for our jewelry line in general, in this way we can guarantee the correct karatage in our pieces, in addition to manufacturing defects.