Frequent questions
Shipping
Do you ship National/International?
That's right, you can contact us on our social networks or at (+52) 662 210 3196. The package is UPS and the package is insured.
What is your return policy?
If for any reason, you are not completely satisfied with your purchase, you can return the product within the first 15 days after your purchase.
To know the return process, please follow the following instructions:
Contact our customer service department at 662 210 3196 to tell you the steps you should follow.
The UPS guide will be sent to you to make the return in said package. If you want to send it by another package, the costs are the responsibility of the customer.
Once we receive your product, your refund for your purchase will be processed within two weeks.
IMPORTANT: MyP is not responsible for accidents caused by the parcels used by the customer to return the product.
Can I track my shipment?
Of course, once we ship your order we will send you your UPS tracking number.
What is the delivery time?
There is an estimate of approximately 2 weeks, depending on the destination and conditions beyond MyP Joyeros.
Care of the Piece
How do I care for and maintain the jewelry I have purchased at MyP?
We offer a complimentary cleaning and product inspection service (recommended every six months), as well as a suggested preventive measure against the possibility of losing any of the stones or causing damage when the settings are bent, pulled, snagged. or break during normal use.
How should I care for my diamond?
Dust, pollution, and daily wear conspire to dull a gem's brilliance and darken the surface of silver and gold. MyP Joyeros suggests that your ring receive periodic professional maintenance. Our experts will check that the setting is properly holding your gems and will clean your ring carefully. Between each professional cleaning, MyP Joyeros recommends the occasional use of a non-abrasive cleaning product for diamond jewelry. A mild solution of six parts water to one part ammonia can be applied with a soft-bristled brush. Jewelry with other types of gems may require other care.
How can I repair an item?
We repair items made by MyP Joyeros so you must take yours directly to the store.
Personalization
What is your ring resizing policy?
MyP Joyeros provides a complementary sizing during the first year for; Build your own ring, diamond rings and traditional metal wedding bands if it is within the manufacturer's recommended size range. Contact a jewelry and diamond consultant at 662 210 3196 to request a free resizing.
There will be rings that cannot be modified in terms of sizes. We can change this one for another size. It is important to keep in mind that if you request an exchange, your new ring may have a different amount of gems or diamonds, or a reduction or increase in the weight of precious metals that may cause a change in price.
Does MyP offer engraving services?
Hand or machine engraving is offered on products with sufficient space; for example, wedding bands, rings, etc. The corresponding costs will apply. Contact the MyP Joyeros store for more information.
Diamonds
What should I consider when buying diamonds?
The more information you have, the easier you will be able to distinguish between a common gem and an exceptional one.
We are happy to share with you that we have studies at the Gemological Institute of America (GIA), which allows us to provide you with exceptional advice.
When purchasing a diamond engagement ring, how do I determine a budget?
An engagement ring is an important and lasting purchase. Budgets vary greatly. A MyP Joyeros sales professional will help you find something within your budget.
How can I find out the origin of my individually registered diamond?
Upon delivery of your ring that has diamonds, you will be given a certificate with all its characteristics.
Why do practically identical diamonds differ in price?
We are constantly mining diamonds to offer the most excellent quality at the most competitive price. In the industry, prices are based on the purchasing power of suppliers and market conditions at the time of extraction. We price our diamonds according to our costs, not those of the current market, or simply by their quality and size. And, no matter how competitive the price of a diamond is at MyP Joyeros, we always pass the savings on to you.
When is the best time to buy a diamond?
Diamond prices are determined based on unpredictable market fluctuations, which can occur at any time and without warning. So, in fiscal terms, it is a random question. But if you are currently looking for a diamond and have chosen one but are reluctant to make the purchase, contact us within 72 hours and we will freeze the price for you. However, to be fair, we reserve the right to correct pricing errors when they occur.
What is GIA certification?
Gemological Institute of America (GIA) is one of the main gemological diamond certification laboratories in the world and its certifications detail all the characteristics of each diamond.
Guarantee
Do you offer a warranty on your parts?
Yes. To stay true to our high standards of customer satisfaction, we offer a lifetime warranty against factory defects in craftsmanship. The warranty does not cover natural wear and tear or damage caused by impact, negligence, lack of regular maintenance, loss or theft.
What are the accepted payment methods?
We accept cash and any type of card, whether credit or debit.
What are the requirements to request an invoice?
You must be registered with the SAT, be a natural or legal person and have the following information: Name or Company Name, RFC with Homoclave and Tax Address.
How can I obtain the invoice for my order?
You can gladly call 662 210 3196 to request your invoice, which will be sent to your email.
Returns
Can I return an item I received as a gift?
Yes, at MyP Joyeros we will be happy to exchange it for product credit within 30 days of purchase.
Do I have to pay return shipping costs?
No. MyP Joyeros will send the customer the shipping guide for the UPS package. If the customer wants to send it by another package, they must cover the shipping costs.
How should I package my return for shipping?
Place the gift in its original packaging with the receipt (if you have it) and ship via FedEx (preferred) with the shipping label we provide or via a shipping carrier of your choice. Yes. The return will be credited to you in the form of a MyP jewelers gift certificate.